This Refund Policy outlines how DriveMate handles refund requests for driving lesson bookings made through our platform. By scheduling a session with us, you agree to the terms described below.

Eligibility for Refunds

• Instructor Cancellation — The assigned instructor cancels the session and no alternative instructor is available.
• Service Not Delivered — The booked session could not be conducted due to a system or scheduling issue caused by DriveMate.
• Duplicate Payments — You were charged more than once for the same booking.

Non-Refundable Cases

• Missed Sessions — You fail to attend the lesson or arrive too late to begin training.
• Late Cancellations — Cancellations made after the instructor’s allowed cancellation window.
• Partially Used Packages — Packages that have been used, even in part, are not eligible for full refunds.

User-Initiated Cancellations

Users may cancel a booking before the instructor’s specified cut-off time. Refunds for such cancellations are determined by the instructor or driving school's cancellation policy and may result in:

• Full refund
• Partial refund
• No refund (if canceled too close to the lesson time)

Refund Processing Time

Once a refund is approved, it will be processed within 5–10 business days, depending on the payment provider.

How to Request a Refund

1. Contact the DriveMate Support Team through the platform’s support section.
2. Provide your booking ID, payment reference, and the reason for your request.
3. Submit any additional details if requested.

Contact Information

For any refund-related questions, please contact with us.